Swalec
About SWALEC
SWALEC is part of SSE, which also operates as Atlantic Electric and Gas, Scottish Hydro, and Southern Electric.
SSE is a public listed company. The company is one of the largest suppliers of gas and electricity to homes in the UK, with 9.5 million customers.
SWALEC supplies homes in Wales and the Merseyside area.
Could you save by switching to SWALEC? Compare energy prices now.
Swalec customer satisfaction survey results
| Area of performance | Star rating |
|---|---|
Which? customer score |
41% |
| Customer service |
|
| Value for money |
|
| Bills |
|
| Complaints |
|
| Helping you save energy |
|
Swalec customer score
In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers, to bring your customer scores for the different energy companies. However, we're unable to provide a customer score for Swalec at the moment as we don't hold enough data from Swalec customers.
Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.
For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
SWALEC fuel mix disclosure
All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers and its environmental impact.
SWALEC fuel mix
Coal: 54%
Natural gas: 28%
Nuclear: 1%
Renewable*: 15%
Other: 2%
* Wind, hydro and solar power.
Current tariffs
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Contact Information
Customer services: 0800 34 34 36
Customers who have already requested to switch: 0800 052 5252
Contact Which? Switch by phone
You can call us on 01259 220 235.
Energy Customer Satisfaction Results
Tired of poor customer service from your energy supplier? Use our Which? energy satisfaction survey results to help find the best tariff for you.
Latest tariff updates
Tariff updates are provided by Energylinx. Energylinx is fully accredited to the Confidence Code to compare energy for domestic consumers.
About Which? Switch
Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.