Utilita
About Utilita
Utilita is an independent energy and utilities supplier offering gas and electricity provider specialising in prepayment meters.
Utilita was founded in 2003 and supplies an increasing number of areas across the UK. The company has installed over 25,000 smart meters in homes. Customers of Utilita can top up their meter remotely online, at a paypoint, by text or over the phone.
Could you save by switching to Utilita? Compare energy prices now.
Utilita customer satisfaction survey results
| Area of performance | Star rating |
|---|---|
Which? customer score |
63% |
| Customer service |
|
| Value for money |
|
| Bills |
n/a |
| Complaints |
n/a |
| Helping you save energy |
n/a |
Utilita customer score
In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For Utilita, we received 33 responses.
Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.
For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
Utilita fuel mix disclosure
All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers and its environmental impact.
Utilita fuel mix
Coal: 31.1%
Natural gas: 34.9%
Nuclear: 29.2%
Renewable*: 0.8%
Other: 4%
* Wind, hydro and solar power.
Current tariffs
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Contact Information
Customer service for existing customers - 0845 450 4357
Contact Which? Switch by phone
You can call us on 01259 220 235.
Energy Customer Satisfaction Results
Tired of poor customer service from your energy supplier? Use our Which? energy satisfaction survey results to help find the best tariff for you.
Latest tariff updates
Tariff updates are provided by Energylinx. Energylinx is fully accredited to the Confidence Code to compare energy for domestic consumers.
About Which? Switch
Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.