Ecotricity
About Ecotricity
Ecotricity are an energy supplier who invest in building new sources of renewable energy. This includes electricity from wind and solar power and Green Gas which, over time, will be made from organic material.
In August 2013 Ecotricity announced that they were to start supplying 100% of their electricity from renewable sources.
Ecotricity publishes green energy statistics and information about the green energy market on its Which Green website.
Could you save by switching to Ecotricity? Compare energy prices now.
Ecotricity customer satisfaction survey results
| Area of performance | Star rating |
|---|---|
Which? customer score |
82% |
| Customer service |
|
| Value for money |
|
| Bills |
|
| Complaints |
|
| Helping you save energy |
|
Ecotricity customer score
In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For Ecotricity, we received 65 responses.
Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.
For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
Ecotricity fuel mix disclosure
All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers, together with its environmental impact.
The fuel mix below reflects the year April 2012-March 2013 and will be updated once new official statistics have been published.
Ecotricity fuel mix
Coal: 18.5%
Natural gas: 10.9%
Nuclear: 1.7%
Renewable*: 67.5%
Other: 1.4%
* Wind, hydro and solar power.
Current tariffs
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Contact Information
Customer service for existing customers:0800 030 2302
Contact Which? Switch by phone
You can call us on 01259 220 235.
Energy Customer Satisfaction Results
Tired of poor customer service from your energy supplier? Use our Which? energy satisfaction survey results to help find the best tariff for you.
Latest tariff updates
Tariff updates are provided by Energylinx. Energylinx is fully accredited to the Confidence Code to compare energy for domestic consumers.
About Which? Switch
Which? Switch provides consumers with a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.